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Accessibility statement for

This accessibility statement applies to the website hosted at, including the blog located at

This website is run by Encompass LATC Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

All of the pages and sections of this website are designed to be accessible. Our aim is to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. These guidelines recommend ways to make websites more accessible for everyone.

Some parts of the blog section of this website are not fully accessible. Some images lack alternative text for screen-readers. The font size cannot easily be changed. And the form to add comments does not support autocomplete.

Feedback and contact information

  • email
  • call 0208 770 5000

We’ll consider your request and get back to you in 30 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Quality, Development and Innovation Team by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here.

Technical information about this website’s accessibility

Encompass LATC Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Font size on our blog cannot easily be scaled.

The comments form on our blog does not support autocomplete, which means that users will have to manually enter information.

Some images on our blog lack alternative text for screen-readers to use.

We’ve assessed the cost of fixing the issues on our blog. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment by September 2021.

What we’re doing to improve accessibility

We test any updates to the website against the WCAG 2.1 (AA) guidelines criteria. We will carry out another full audit for accessibility by September 2021.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020. It was last reviewed on 22nd September 2020.

This website was last tested on 22nd September 2020. The test was carried out by Encompass LATC Ltd.

We tested all pages of the website.