The pandemic has demonstrated the breadth and depth of the possibilities that operational resilience programs must cover while allowing for an opening of minds when it comes to making changes. A common aim of digital innovation is to make changes to processes, people or systems (technology) to better align the company with its business strategy […]
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Customers Need to be Remembered
It is very common for businesses to focus most of their efforts on technology that will provide business transformation. In doing so, your customer (otherwise known as your most precious asset) is pushed back of mind. The current pandemic has demonstrated that working conditions have evolved, there is a new normal and seemingly no going […]
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